Terms of Service
Terms of Service
PAYMENTS
On our site you can pay for your order by CREDIT CARD, APPLE PAY and GOOGLE PAY. Payments are handled by the secure servers of STRIPE Ltd. You can read the payment provider's terms and conditions here: https://stripe.com/ssa
SHIPPING
Orders received by 12 noon ship the same day. We use the following carriers: GLS and DHL Express. You can read each carrier's privacy policy on its own website.
RIGHT OF WITHDRAWAL
Under European law, you have the right to withdraw from your purchase within 14 days of your order. Returned bottles must be unopened and unused, with the packaging intact. Our staff will assess the refund once the goods are received. Return costs are paid entirely by the customer, who must send the goods back to the sender at their own expense and with their own carrier. Return shipping usually costs between 8 and 12 euros, depending on the carrier and the weight of the goods. The choice of carrier, packing, shipping and insurance are the customer's responsibility, and the customer is fully responsible for the returned goods from dispatch until they reach the sender. Any loss or damage will be charged entirely to the person who placed the order. To exercise your right of withdrawal, email ordini@essere.shop with your order number, your customer code and the reason for the return.
Goods must be sent to:
Bioart S.r.l. via Mazzini, 70 51100 Lucca
Refunds are issued to your credit card once the goods are received and checked for integrity. Shipping costs are not refunded. If your order had free shipping and the amount left after the return no longer reaches the free-shipping threshold, the 7,50 euro shipping cost will be deducted from your refund.
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FAQ
How long does shipping take?
Parcels usually leave within 2 days of receiving payment.
Can I track my order?
Yes: once your parcel has shipped, we'll send you a link to track it online.
What happens if I'm not home when it's delivered?
The carrier leaves the parcel anyway – delivery is “no signature required” by default. If you'd prefer delivery with a signature (UPS Extra service), contact us to arrange it for a small extra charge.
Is shipping free?
Yes, shipping is free on orders over 29,50 €.
Can I return a product if I change my mind?
Yes, you can withdraw from your purchase within 14 days of your order, as provided by European law.
What condition must products be in to be returned?
They must be sealed, intact and unused, in their original, undamaged packaging. Our staff will check their condition on receipt.
Who pays for return shipping?
The customer does. It usually costs between 8 and 12 euros, depending on the carrier and the weight of the goods.
Can I get a refund? How long does it take?
Once we receive the goods in the right condition, Essere will refund you with the same payment method used for the order. If your order had free shipping, the shipping cost (e.g. 7,50 €) may be deducted if the remaining amount no longer reaches the free-shipping minimum.
What payment methods do you accept?
Credit card, Apple Pay and Google Pay, via Stripe.