Shipping & Returns
Shipping & Returns
How we ship your parcel
Parcels usually leave within 2 days of receiving payment and are shipped with UPS, tracked, with no signature required on delivery. If you'd prefer UPS Extra delivery with a signature, an extra charge applies, so please contact us before choosing this option. Whichever shipping method you choose, we'll send you a link to track your parcel online.
Shipping costs cover handling, packing and postage. Handling costs are fixed, while carriage costs vary with the total weight of the shipment. We recommend grouping your items into a single order: we can't combine two orders placed separately, so shipping will be charged on each of them. Your parcel travels at your own risk, but we take particular care with fragile items.
Our boxes are generously sized and your items are well protected.
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FAQ
How long does shipping take?
Parcels usually leave within 2 days of receiving payment.
Can I track my order?
Yes: once your parcel has shipped, we'll send you a link to track it online.
What happens if I'm not home when it's delivered?
The carrier leaves the parcel anyway – delivery is “no signature required” by default. If you'd prefer delivery with a signature (UPS Extra service), contact us to arrange it for a small extra charge.
Is shipping free?
Yes, shipping is free on orders over 29,50 €.
Can I return a product if I change my mind?
Yes, you can withdraw from your purchase within 14 days of your order, as provided by European law.
What condition must products be in to be returned?
They must be sealed, intact and unused, in their original, undamaged packaging. Our staff will check their condition on receipt.
Who pays for return shipping?
The customer does. It usually costs between 8 and 12 euros, depending on the carrier and the weight of the goods.
Can I get a refund? How long does it take?
Once we receive the goods in the right condition, Essere will refund you with the same payment method used for the order. If your order had free shipping, the shipping cost (e.g. 7,50 €) may be deducted if the remaining amount no longer reaches the free-shipping minimum.
What payment methods do you accept?
Credit card, Apple Pay and Google Pay, via Stripe.