_Privacy policy

Information provided pursuant to the GDPR (General Data Protection Regulation) 2016/679

According to the law, this treatment will be based on principles of correctness, lawfulness, transparency and protection of your privacy and your rights.

According to article 13 of the GDPR 2016/679, therefore, we provide you with the following information:

Please note that, taking into account the purposes of the treatment as explained below, the provision of data is mandatory to complete the orders and their failure, partial or inaccurate conferment may have, as a consequence, the inability to perform the required activity at BIOART SRL and fulfill the contractual obligations for which this site is in place.

The treatment will be carried out with manual and / or computerized and telematic tools with organizational and processing logics strictly related to the purposes themselves and in any case in such a way as to guarantee the security, integrity and confidentiality of the data in compliance with organizational, physical measures and logics provided for by the provisions in force.

TYPE OF DATA COLLECTED: – Navigation data (cookies).
– Personal data (name, surname, telephone, email address, etc), provided at the time of order or registration to the portal.

Data security is guaranteed by the SSL certificate of the website, which can be found with the prefix “https”

DATA REELABORATION:

REPORT VISITS AND NAVIGATION DATA: This site and Google Analytics
REGISTRATION AND COMPILATION OF MODULES: This site and Mailpoet
NEWSLETTER: This site and Mailpoet
LIVE SUPPORT: this site and www.formilla.com for the chat software.
PERSONAL DATA FOR SHIPMENTS: This site and the shipping sites used and their annexed couriers.
Specifically www.ioinvio.it – ​​www.parcelscout.com – www.paklink.it – ​​www.gls-italy.it. You can see the privacy policy of the couriers used on their websites.

PERSONAL DATA FOR PAYMENTS: This site, Unicredit Bank and PayPal
DATA RE-PROCESSING PURPOSES: 1. to allow registration on the site, which is necessary for access to particular sections of the site and to provide and manage the various services offered;
2. upon the user’s consent and until the revocation of the same, carry out marketing activities; and this also by email, fax and text message, subject to specific consent and until revocation of the same;
3. send newsletters to receive updates on all the news on the site (“Newsletter” section of the site);
4. respond to user requests in relation to products, advertising, or the site.

DATA CONSERVATION PLACE: On a secure server located in Italy, with the exception of credit card data that is deleted after use.

CUSTOMER RIGHTS ON PERSONAL DATA

Personal data are kept for all requests for services (orders) and, in the case of revocation and / or other type of termination of the relationship, within the prescription terms indicated in art. 19 of Legislative Decree 35/2017.

You can, at any time, exercise the rights:

access to personal data;
to obtain the correction or cancellation of the same or the limitation of the processing that concerns him;
to oppose the treatment;
to the portability of data;
to revoke the consent, where provided: the revocation of the consent does not affect the lawfulness of the treatment based on the consent given before the revocation;
to propose a complaint to the supervisory authority (Garante Privacy).

The exercise of your rights can be done by sending a request via email to the address privacy@bio-art.it

DATA PROCESSING HOLDER

The data controller is Bioart srl with registered office in Brescia, Via L. da Vinci 20. The Data Processor, which you can contact to exercise the rights referred to in Art. 12 and / or for any clarifications regarding the protection of personal data can be reached at the address: privacy@bio-art.it

THIRD PARTS

This site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer to allow the website to analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You can refuse to use cookies by selecting the appropriate settings on your browser.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Independent advertising companies are used to post ads on this website.

These companies may use the data collected through cookies (which do not include your name, address, email address or telephone number) on your visits to this and other websites to create advertisements about products and services that may interest you.

THE OWNER

Bioart srl

_Payment method and shipping

Payment via secure PayPal page on which you can also pay without a PayPal account by credit card also prepaid. PayPal manages credit card transactions for us, to guarantee the customer. Credit cards of Visa, Mastercard, American express, Postepay, Paypal and Aura cards are accepted. No additional costs for this form of payment.

Select payment by bank transfer in the cart. As soon as the bank has notified us the outcome of the transfer, we will proceed to forward the order. (generally 1 or 2 working days)

Data for the transfer (specify the order number in the reason for payment)

Bioart S.R.L, Via L. da Vinci 20, 25122 Brescia – Italy
IBAN IT89Z0200855320000102702566
BIC / SWIFT: UNCRITM116L

Payment alternative is cash on receipt of the goods. It is a pleasure to leave a telephone (cellular) contact to facilitate delivery. This form of payment provides an additional cost for the cash on delivery service, except for special offers in progress, which will be communicated in the cart when choosing the type of payment.

Gli ordini vengono spediti in Italia con il corriere SDA. Servono 2/ 3 giorni lavorativi successivi a quello dell’ordine per ricevere la merce. Verrà inviata una mail di conferma all’ indirizzo mail del vostro account per confermare l’avvenuta consegna al vettore della merce. E’ necessario lasciare un recapito cellulare per facilitare la consegna. Se passano piu’ di 6 giorni lavorativi dall’ordine senza aver ricevuto la merce contattare via mail a info@bio-art.it

Per le spedizioni in Europa e nel resto del mondo spediamo con paccocelere internazionale.

_Right of withdrawal

As per European legislation, the customer has the right to withdraw within 14 days. from the order. The returned bottles must not be opened or used, and the packs intact. It will be the discretion of our staff to evaluate the refund upon receipt of the goods. Return costs are entirely paid by the customer. The customer must provide at his own expense and with his courier to return the goods to the sender. Generally the return shipping costs range from 8 to 12 euros, depending on the courier and the weight of the goods. Choice of courier, packaging, shipping and insurance are charged to the customer, who assumes all responsibility for the goods returned from shipping until his return to the sender. Any loss or damage will be entirely attributable to the order holder. To exercise the right of withdrawal write an email to info@bio-art.it specifying the order number, the customer code and the reason for the recourse.

The goods must be sent to:

BioArt srl

Via L. da Vinci, 20

25122 Brescia

The refund will be forwarded via Paypal or bank transfer upon receipt of the goods, after the integrity assessment. Shipping costs will not be reimbursed. If the customer has used the free shipping, the shipping cost of 7.50 euros will be refunded, if the quorum for free shipping is not reached with the remaining amount.